Shipping Policy

1. General Information

This shipping policy applies to all orders placed through our website lisboncocaineonline.com (hereinafter referred to as “we,” “us,” or “our”).
By placing an order, you agree to the shipping terms outlined below.

2. Delivery Areas

We deliver our products to the following regions:

Germany (all federal states)
EU countries (availability may vary – please check during checkout)
International (selected countries – shipping available upon request)

3. Delivery Times

Germany: approx. 1–3 business days
European Union: approx. 3–7 business days
International: approx. 7–14 business days

Exact delivery times may vary depending on order volume, holidays, or logistical circumstances.

4. Shipping Costs

Germany: [insert amount] EUR per order
EU: [insert amount] EUR
International: depends on the destination country (displayed at checkout)

Shipping is free within Germany for orders above [insert amount] EUR.

5. Shipping Carriers

We work with trusted shipping partners (e.g., DHL, Hermes, UPS) to ensure fast and secure delivery.
All orders are carefully and discreetly packaged.

6. Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor your delivery status online at any time.

7. Delivery & Handling

Please ensure that your delivery address is accurate and complete.
If you are unavailable at the time of delivery, the courier may leave the package at a pickup location or attempt another delivery.

We are not responsible for delays caused by incorrect or incomplete address information.

8. Damaged Orders

If your order arrives damaged, please notify the carrier immediately and contact us within 48 hours.
This ensures a quick resolution and, if necessary, replacement of the damaged goods.

9. Undelivered Orders

If an order is returned to us due to incorrect address details or multiple failed delivery attempts, we reserve the right to recharge shipping costs if the order needs to be resent.

10. Contact

For any questions regarding shipping or your order, please contact us at:

[Name / Company]
[Email Address]
(Optional: Phone Number)